Root Cause Analysis

This course provides you with a broad view regarding Root Cause Analysis (RCA) techniques and tools. Addressing the root causes of problems improves quality, process flow and productivity. It also could improve staff morale, as employees become engaged and empowered in the creative process of problem-solving across all levels of the organization. The purpose of this course is to provide you with the knowledge and skills necessary to facilitate an effective problem-solving analysis. This course introduces the problem-solving methodology and demonstrates how you can select and apply the most appropriate tools and techniques to investigate and solve a variety of problems. RCA is a method of problem-solving used to identify the root causes of faults, failures or problems. RCA enables the organization to identify the reasons why things go wrong and address the issues about products and services. RCA encompasses a wide range of approaches, tools and techniques which enable problem-solving teams to go deeper into problems, uncover causes and suggest possible solutions; this way the organization will be able to prevent and control chronic and recurring problems and eliminates or detects the causes of failure in the product design, production processes and administrative systems.

This course is designed for those involved in problem-solving. All supervisors and leaders are suggested to take this course; moreover, anyone desiring a general understanding of problem-solving and error-proofing technique and tools for process performance, product conformance, and quality management systems undoubtedly will benefit from the course; however, beware that this course does not address in detail the role of senior management is the organizational change, and for that purpose, you better consider “Change Management for Asset Managers” course.

By the end of the course, you will be able to:

• Use a structured approach to identify and define problems, determine their root causes through analysis, and provide an appropriate solution;
• Use a range of logical, data, process and root cause analysis tools to develop an understanding of the problem and identify root causes;
• Understand the importance and approaches to verifying root causes; and
• Identify, evaluate and develop solutions that address the root causes of the problems and prevent reoccurring.